1. Overview

Refine Cosmetic Surgery ("Refine," "we," "us") respects your privacy. This policy explains what personal information we collect through refinecosmetic.com, why we collect it, how it's used, and how you can access or correct it. This policy applies to our website, our online skincare store, and our patient booking system.

We collect and use personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
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2. Information We Collect

Contact and identity information: name, email, phone number, and mailing address, provided when you book a consultation, submit a form, or create an account.

Health and medical information: information you provide through intake forms, consultation forms, and any photos you upload or provide in connection with a consultation or treatment. This information is used to assess your candidacy for treatment and to provide care.

Booking information: appointment requests and scheduling details are processed through our booking platform, Jane App. Jane App's own privacy policy governs how it handles this data on its systems.

Purchase information: if you buy products through our online store, we collect order details, shipping address, and payment information. Payment is processed by our payment processor; we do not store full payment card numbers.

Website usage information: pages visited, browser and device type, IP address, and general location, collected automatically through cookies, analytics tools, and advertising tools. These tools may use cookies or similar technologies to measure site performance and ad effectiveness.
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3. How We Use Your Information

We use personal information to:

• Schedule and manage consultations and appointments
• Assess candidacy for treatment and provide clinical care
• Process orders and payments for skincare products
• Respond to inquiries sent through our contact forms or inboxes
• Improve our website and understand how visitors use it
• Measure and manage our advertising campaigns

We do not sell personal information.
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4. How We Share Your Information

We share personal information only as needed to operate our clinic and website, with:

• Jane App, for appointment booking and scheduling
• Our e-commerce and payment processing providers, for online orders
• Analytics and advertising providers, for website and ad performance measurement
• Regulatory bodies or other parties, where required by law

Each of these providers has its own privacy and security obligations. We do not share health or medical information with advertising or analytics providers.
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5. Cookies

Our website uses cookies to operate correctly, remember preferences, and measure traffic and ad performance. You can disable cookies through your browser settings; some site features may not work as intended if you do.
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6. Data Storage and Security

We take reasonable steps to protect personal information against loss, unauthorized access, and disclosure. Health information is stored separately from general website and marketing data and is accessible only to staff involved in your care.
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7. Your Rights

You may request access to, or correction of, the personal information we hold about you, or withdraw consent for non-essential uses (such as marketing) at any time. To make a request, contact us using the details below. We may need to verify your identity before fulfilling a request.
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8. Changes to This Policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.
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9. Contact Us

For questions about this policy or your personal information, contact us at info@refinecosmetic.com or call our office 604 681 6399.

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