Privacy Policy

At Refine, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information. Please read this policy carefully to understand our practices. We are committed to upholding this principle in every aspect of our interaction with you, whether it's through our website, https://www.refinecosmetic.com, or any other platforms we manage.

When you schedule an appointment via phone, email or in-person or participate in our marketing efforts, we may gather personal information from you with our online contact forms. This will include your name, contact details such as phone number and email address. Rest assured, we handle this information responsibly and transparently.

We retain collected information only for the duration necessary to fulfill your service requests. We take appropriate measures to safeguard your personal data against unauthorized access, disclosure, tampering, or destruction. Patient data is stored in secure digital databases or physical files, accessible only to authorized personnel who require access for legitimate purposes.

We prioritize the confidentiality of patient information and do not disclose personally identifiable information to external parties except in cases mandated by law. We gather personally identifiable information, such as names, titles, phone numbers, and email addresses when it is voluntarily provided by our visitors to receive newsletters and campaigns. Any sharing of information is conducted with strict confidentiality measures in place, and we ensure that we adhere to privacy regulations.

We respect your autonomy in managing your personal information. Should you choose to withhold certain details or opt out of certain services, please understand that it may impact our ability to provide specific services as desired. We are committed to working with you to accommodate your preferences while ensuring compliance with applicable laws and regulations regarding data privacy and protection.

We may utilize cookies and other tracking technologies to enhance your browsing experience and improve our services. Cookies are small text files that are stored on your device when you visit our website. They serve various purposes, including remembering your preferences, analyzing website usage patterns, and personalizing your experience. This information is aggregated and anonymized, and it does not personally identify you.

We may use cookies to:

I. Enhance your experience by remembering your preferences, such as language preferences or preferred appointment times.

II. Analyze website usage patterns to understand which pages are most visited and how visitors navigate through the site, helping us improve the user experience.

III. Personalize content and recommendations based on your browsing behavior and interests, ensuring that you receive relevant information about our services and offerings.

To ensure compliance, we have established privacy policies and procedures, obtain informed consent from patients, implement stringent security measures, provide staff training, and conduct regular compliance monitoring. These efforts are aimed at safeguarding patient privacy and confidentiality while delivering exceptional care and service.

We are committed to transparency and ensuring that patients are informed about any updates or changes to our privacy policy. In the event of any modifications to our privacy policy, we will notify patients through prominent announcements on our website or via email, providing clear information about the nature of the changes.

Our visitors will have the opportunity to review and consent to updated privacy policies before they take effect. We encourage patients to regularly review our privacy policy to stay informed about how their personal information is handled and to address any questions or concerns they may have.

By continuing to utilize our website, you signify your acceptance of our privacy practices and how we handle personal information. Should you have any inquiries regarding our data management processes or wish to discuss further, please don't hesitate to reach out to us at info@refinecosmetic.com or call our offices at 604-681-6399. Your trust and privacy are of utmost importance to us.