At Refine Cosmetic Surgery, we treat your personal information with the same care and discretion we bring to every aspect of your experience with us. This policy explains clearly how we collect, use, and protect your data.

1. Information We Collect

When you schedule a consultation, contact us by phone, email, or in person, or engage with our website at refinecosmetic.com, we may collect:

• Your full name
• Phone number and email address
• Appointment preferences and relevant health information you share with us
• Information voluntarily provided when subscribing to our newsletter or campaigns

2. How We Use Your Information

Your information is used solely to deliver and improve our services. This includes scheduling and managing your appointments, communicating with you about your care, sending newsletters and updates when you have opted in, and enhancing our website experience through anonymised, aggregated analytics.

3. Data Storage & Security

We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Your data is held in secure digital databases or protected physical records, accessible only to authorised team members with a legitimate need. We employ appropriate technical and organisational safeguards to prevent unauthorised access, disclosure, or alteration.

4. Confidentiality & Disclosure

We do not sell, rent, or share your personally identifiable information with third parties, except where required by law. Any necessary sharing is conducted under strict confidentiality obligations and in full compliance with applicable privacy regulations, including BC's Personal Information Protection Act (PIPA).

5. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies allow us to:

• Remember your preferences, such as language or appointment settings
• Analyse site usage patterns to improve navigation and content
• Provide personalised information relevant to your interests

This data is aggregated and anonymised and does not personally identify you. You may manage cookie preferences through your browser settings at any time.

6. Your Rights and Choices

You have the right to access, correct, or request deletion of your personal information at any time. You may also withdraw consent for marketing communications or opt out of specific services. We are happy to accommodate these requests while ensuring we continue to meet our legal obligations. Please note that withholding certain information may affect our ability to provide you with some services.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post a clear notice on our website or notify you by email before the changes take effect. We encourage you to review this policy periodically. Your continued use of our website constitutes acceptance of the current policy.

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